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Refund Policy

3 min read

At STELLAR BYTE TECHNOLOGY CORP (“StellarByte”, “we”, “our”, “us”), we are committed to delivering quality results for every client. We understand that investing in social media management and digital marketing is a significant decision, and we want you to feel confident working with us. This policy outlines how we handle refund requests in a fair and transparent manner.

7-Day Satisfaction Guarantee

For new clients engaging StellarByte for the first time, we offer a 7-day satisfaction window from the start of service delivery. If you are not satisfied with the initial work delivered during this period, please reach out to us and we will work with you to find a resolution — including a full refund if we are unable to address your concerns to a reasonable standard.

We ask that you communicate your concerns clearly so we have a genuine opportunity to make things right before a refund is requested.

Services in Progress

After the initial 7-day window, work that has already been delivered or is actively in progress represents time and resources committed on your behalf. In these cases, refunds for completed work are generally not available. If you wish to discontinue services before the end of an agreed engagement period, we will work with you to determine a fair settlement based on the proportion of work completed.

Non-Refundable Circumstances

We are unable to offer refunds in the following situations:

  • Client-side delays or non-participation: If service delivery is hindered because required materials, access credentials, or timely feedback were not provided by the client, the affected portion of the engagement is not eligible for refund.
  • Third-party platform changes: Social media platforms periodically update their policies, algorithms, and features. We cannot be held responsible for impacts on campaign performance resulting from such changes beyond our control.
  • Platform-imposed actions: Account restrictions, suspensions, or bans imposed by third-party platforms (including Xiaohongshu, TikTok, Instagram, LinkedIn, or others) are outside our control and do not qualify for refund.
  • Organic performance outcomes: Social media growth and engagement involve inherent variability. We cannot guarantee specific follower counts, reach numbers, or conversion rates, and performance results alone do not constitute grounds for a refund.

How to Request a Refund

If you believe you are eligible for a refund under this policy, please contact us by email at the address below. Describe the nature of your concern and the services involved, and we will review your request and respond within a reasonable timeframe.

We genuinely want every client relationship to be a positive one, and we will make every effort to work with you toward a satisfactory outcome.

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