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Refund Policy

2 min read

This Refund Policy describes the practices of STELLAR BYTE TECHNOLOGY CORP and its affiliates (hereinafter — “Stellar Byte”, “we”, “our” or “us”) on how, when, and under what conditions the Customer can return purchased Services. This Refund Policy is an integral part of the Terms Of Service of Stellar Byte (“Agreement”).

All terms in this Refund Policy are used in the meaning defined in the Terms of Service.

Eligibility for Refund

The Customer may cancel their account and claim a full refund (excluding any fees) within a 14-day period in the following cases:

  • The unavailability of the Stellar Byte server you purchased and failure to replace it with another;
  • The failure of connection/access to the purchased IP/server (subject to contacting our support and confirmation of this from the Technical Specialist);

How to Request a Refund

To claim a refund, please send us an email from the email address used to create the account in the service, stating the reason for filing a refund request along with the full number of the bank card or other means of payment used for the purchase.

Refund Processing:

  • Refunds are generally processed within 1 business day.
  • Refunds are issued to the original form of payment used for the purchase.
  • All refunds are sent in the original currency of the initial purchase.
  • Refunds will only be made to the same bank card or other means of payment used for the original purchase.

Note: Refunds are made net of all costs for receiving, processing, and returning the payment.

Service/Product Replacement Policy

The Customer may also request a replacement of a Service/product under the following condition:

We guarantee performance precisely for the purposes that you indicated when purchasing a Stellar Byte service. For example, if you purchased a Stellar Byte service specifically for TikTok, and it functions correctly for TikTok but does not work on Instagram, this does not qualify for a replacement.

Termination of Agreement

If the Agreement as a whole is terminated:

  • You will no longer have access to your Personal Account.
  • There will be no valid Stellar Byte Services available for use.
  • All licenses granted under the Agreement will be terminated.

Contact Us

Our Customers’ satisfaction with our Services is our primary goal. We would like to help our Customers resolve their issues successfully before processing a refund request.

If you require any assistance, please feel free to contact us: